Delivery & Returns

Delivery

Pieces from our online shop will be shipped to the shipping address you’ve provided us with at the checkout.
Delivery dates are approximate and unfortunately, we can’t promise you that your order will arrive at a specific date. You will be informed by email of the shipping date.

You may cancel your order only in the following situation:
- If it hasn’t been processed yet (very new orders)

If you place an international order, we can’t be responsible for delays caused by customs and if we haven’t delivered your order within 21 days from the first date of delivery you have the right to cancel the order (but please allow more time for delivery around Christmas and during busy sales times).
For security reasons, all orders must be signed for upon delivery.
We aren’t liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as we are able to do so! If we haven’t delivered the outstanding pieces within 21 days from the first date of delivery, then you are entitled to cancel the outstanding pieces from your order.

Return of products
Purchases can be returned for a refund within 14 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. Before you decide to make a return, we’d like you to know that we will only accept returns for pieces that are in a new, unused and saleable condition with all tags attached. Our team will check for wear and tear when we receive a returned item, and you will only qualify for a return or exchange after the returned items have passed these controls. Items returned that are not in original condition will not be eligible for exchange or refund. You will be refunded for the value of the product.

If you believe you have received a faulty item, you can make a return or an exchange within 30 days after your purchase date. Faulty items are items that are received damaged, or when a manufacturing fault occurs within 30 days of purchase.

1. If you would like to return an item and it is in new, unused and saleable condition within 14 days of receipt, then firstly you will need to email us at contact@lelook.eu to let us know that you’d like to make a return. Indicate your order number and the item name and we will gice you with more information.

2. Fill out the returns form you received with your order to let us know the reason for return. Put enclose the completed form inside the parcel with the item you’d like to return.

3. Using a tracked, insured and signed for delivery service, please send your return to the below address or email us at contact@lelook.eu for further instructions:
Reconsider Returns · Coco Coffice · c/ Manso 17 · 08015 Barcelona · Spain

4. Affix shipping label and for international returns, customs forms to the outside of the parcel and mark as “RETURNED GOODS - OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery. Ensure you keep and provide us with your tracking number, so we can monitor your return.

5. Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. Our team will check for wear and tear and that the item is in new, unused and saleable condition. Once approved, we will email you and refund you within 30 days following receipt of the returned item! Please note that original postage and packaging is not a refundable cost.

Notes:
Please e-mail us before returning an item, we won’t accept a return if you don’t contact us before.
For international returns, we recommend you use a secure signed service for your return as the return shipping is at your own risk and expense. We won’t refund any missing items, or items that are damaged whilst shipping.
We cannot refund you until we receive an item at our studio in Barcelona and it has been approved for a return.
You will receive your refund in the original account that you paid with. We won’t make refunds to a third party.
Vases cannot be returned.
International customs duties and sales taxes are NOT refunded, as well as outgoing shipping costs.
We have the right to refuse a return if we feel you are abusing our returns policy by making repeated returns.

Taxes and duties
If your order is being shipped outside of the EU you may need to pay customs duty and taxes and duty charges in order to receive your online shop order.

The shipping company will contact you by phone to let you know that your online shop order is being held at your country’s customs centre and that you’ll need to make a payment to the local authorities. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid your online shop order will be delivered to you. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, to avoid any unexpected charges. If for any reason you don’t pay the import or duty charges, then Reconsider will have the right to charge you for any additional costs that might be charged to us because of this.

Privacy Policy
1. Introduction
1.1 Lelook Creative Consultancy S.L. - registered company of Reconsider - takes your privacy seriously and we are compliant with GDPR. We ask that you read this Privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how Lelook Creative Consultancy S.L. uses your personal data.
1.2 Reconsider · Lelook Creative Consultancy S.L registered office is Plaza Navas 12, ent1 08004 Barcelona, Spain.
1.3 This policy applies to information we collect about:
1.3.1 visitors to our website
1.3.2 people who do business with us
2. The information we collect about you
When you do business with us or register we collect the following personal information from you:
2.1 Name
2.2 Postal address, email address and telephone number
2.3 Shopping preferences
2.4 we may also collect other information about you from time to time and with your consent.
3. How we will use the information about you
3.1 We gather this information to allow us to provide the services requested. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
3.2 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
4. Marketing
4.1 We may also wish to provide you with information about special features of our website or any other service we think may be of interest to you. If you would rather not receive this information, please send a blank email message to contact@lelook.eu. If you agree to us providing you with marketing information, you can always opt out at a later date.
5. Cookies and other information-gathering technologies
5.1 Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
6. How we protect your information
6.1 We have put in place the following security procedures and technical and organizational measures to safeguard your personal information: limited use, password.
6.2 We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet particularly via wireless networks.
7. Access to your information and updating and correcting your information
7.1 You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to contact@lelook.eu.
7.2 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Lelook Creative Consultancy S.L. changes, for example if you change your email address or name, please let us know the correct details by sending an email to contact@lelook.eu. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
8. Your consent
8.1 By submitting your personal information you consent to the use of that information as set out in this policy.
9. Changes to Privacy policy
9.1 We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated on 6 of March 2019
10. How to contact us
10.1 We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments please send an email to contact@lelook.eu.
11. Links to other websites
11.1 Our website contains links to other websites. This Privacy policy applies only to this website www.reconsiderthebrand.com so when you access links to other websites you should read their own privacy policies.